The video addresses the issue of negative seller feedback on Amazon. A seller discusses how they provided all necessary information for a customer to return a product free of charge but still received negative feedback. They believe the customer may have misunderstood the process or missed the return shipping label. The seller emphasizes the importance of customer satisfaction and their commitment to resolving issues.
The video then delves into the criteria for having negative seller feedback removed. It outlines three main conditions:obscene or profanity, personal information, and product reviews. The video also clarifies that feedback containing both product reviews and service complaints cannot be removed.
The seller concludes by advising viewers to focus on providing excellent service and increasing order volume. They explain that over time, positive feedback will outweigh negative feedback, improving the overall seller rating.
The video then delves into the criteria for having negative seller feedback removed. It outlines three main conditions:obscene or profanity, personal information, and product reviews. The video also clarifies that feedback containing both product reviews and service complaints cannot be removed.
The seller concludes by advising viewers to focus on providing excellent service and increasing order volume. They explain that over time, positive feedback will outweigh negative feedback, improving the overall seller rating.