Insights

How to Issue Partial Refunds FBA and FBM

The video addresses how to issue a partial refund for a customer who didn't use Amazon’s return system for a fulfilled-by-merchant (FBM) order. When customers return products outside of Amazon’s system, merchants may face challenges in issuing refunds, as Amazon limits the refund options for FBM orders to either 50% or 100% of the product’s value.

The video explains that unlike Fulfilled by Amazon (FBA) orders, where sellers can refund any amount they wish, FBM orders only allow partial refunds up to 50%. The host provides a step-by-step guide on how to navigate the refund process for FBM orders and highlights the constraints in issuing partial refunds. Additionally, the video touches on scenarios where refund amounts vary based on the total value of the order, emphasizing that once the 50% threshold is reached, Amazon’s system doesn't allow further adjustments, unless potentially refunded outside of Amazon.

As a potential workaround, merchants might consider alternate refund methods like Venmo or Zelle, but within Amazon's system, the options remain limited.

For a deeper dive into this issue, including visual guidance, check out the full video below.