In this discussion, the focus is on a common issue faced by Amazon sellers: counterfeit products being sold under legitimate listings. A seller shares their experience of another party listing a lower-priced counterfeit item under their product listing. After making a test purchase, it was confirmed that the item received was not the same as the original. However, because the seller's trademark is still pending, they have difficulty using Amazon's "Report a Violation" tool.
To address the issue, the video suggests several practical steps for combating counterfeiters. First, document the differences between the authentic product and the counterfeit, including side-by-side photos, barcodes, and packaging details. Then, report the issue through Amazon’s "Report Abuse" tool, categorizing the counterfeit under "product received is different than described." Additionally, the seller is advised to return the counterfeit product and file a counterfeit complaint through their buyer account, which strengthens the case. Leaving negative feedback on the seller’s profile is another step recommended to escalate the issue.
This process has been effective in getting counterfeit sellers removed from listings and, in some cases, suspending their accounts entirely. The message is clear: persistence and proper documentation can help protect your brand from counterfeiters.
Watch the full video below for more insights into tackling counterfeit products on Amazon.
To address the issue, the video suggests several practical steps for combating counterfeiters. First, document the differences between the authentic product and the counterfeit, including side-by-side photos, barcodes, and packaging details. Then, report the issue through Amazon’s "Report Abuse" tool, categorizing the counterfeit under "product received is different than described." Additionally, the seller is advised to return the counterfeit product and file a counterfeit complaint through their buyer account, which strengthens the case. Leaving negative feedback on the seller’s profile is another step recommended to escalate the issue.
This process has been effective in getting counterfeit sellers removed from listings and, in some cases, suspending their accounts entirely. The message is clear: persistence and proper documentation can help protect your brand from counterfeiters.
Watch the full video below for more insights into tackling counterfeit products on Amazon.